Customer Service- How to deal with any changes in your work professionally?

Customer service is a crucial part for each individual organization, customers often expect more than you can do. Sometimes, fresh graduates would deal with difficult customers in the beginning of career development due to lack of experience.

Case:  When you are informed that customer want you replaced of the account.

1. ·      Get control of yourself: be calm and patient, then develop a masterplan for the project that customer is not satisfied.
2. ·      Show the customer you care: listen carefully from customer’s feedback and let the customer vent, to show concern for the customer’s feelings
3. ·      Don't blame the customer or the company: explain company’s policy and show you are competent to do this job in term of developing a masterplan for the project that customer is not satisfied; have a conversation with customers professionally.
4. ·      Try to solve the problem or get someone who can: get all solutions and provide a feasibility analysis who has more power and authority.

Personally speaking, I strong believe that you can’t control anyone else’s behaviour. You have control only over your own action. But you can influence how customers respond to you to some degree. Rather than being negative fresh graduate, your reaction should be in a positive way and encourage yourself to make conversation with clients, and hence gain more experience in dealing with variable clients.

Introduction of eight employability skills using infographics

Infographics are graphic visual representations of information, data or knowledge intended to delivery information quickly and clearly. As icons and visual pictures are the most effective tools, which are able  to improve cognition and enhance the human visual system's ability by utilising infographics.

Canva infographics is widely used for creating simple infographics, which has a numbers of templates for free . The following steps you are required to apply when you are designing an infographic on Canva.

1. Visit the website of Canva.com and create an account if you don't have one
2. Press the button 'Create a design', you can see 'infographic' under title of 'Blogging&eBooks' and then press it
3. Browse different infographic styles and themes 
4. Pick one Canval layout and start to design your own infographics by adding on elements, texts and background

Basically, I have created an infographic on Canva, that explains eight employability skills with an appropriate graphics for each skill. Each icon I used which is come from the Canva, they are simply applied and alter the size and colour of them. For example, if you look at academical knowledge, you will a book and university hat which are able to delivery an academic field with a degree as an efficient way and also make this poster more interesting.